Have you been experiencing an error message like the following ?
Error Message: “We noticed unusual activity from your account. Confirm your info from the Instagram app to get back to your account”.
To fix this error you are required to complete a selfie video in order to confirm your identity on Instagram.
However, in quite a few instances users find it impossible to complete the video selfie.
This is due to another error that says: “Oops an error occurred” or sometimes the instagram app stops working.
In this guide, we’ll see how to get past this and confirm your info on the Instagram app successfully.
To confirm your information on Instagram you need to complete a video selfie verification.
While trying to verify, you might witness additional errors such as Instagram application stopping and closing down.
In order to get rid of these issues, you will need to uninstall and reinstall the Instagram app. But avoid reinstalling right away.
For some users it took 24 hours for the issue to get solved. And for others, they had to wait 3 days before reinstalling. So the recommended time is 24-48 hours, just to be on the safer side.
Reinstall Instgarm after a considerable gap. When you uninstall the app, the cache is automatically cleared, and you don’t have to do it manually.
After the period of 3 days when you reinstall the Instagram application and log into your account, the “Confirm your info” error should be gone!
Method no.1: Complete The Video Selfie
In order to fix the error at hand, you need to successfully complete the verification.
In case you’re not able to access the selfie video verification, use a different device.
To successfully complete the verification, your camera placement should be right.
Make sure you entire face is clearly visible.
You face must fit in the circle provided.
Place the camera angle at eye level. And the slowly turn your head according to the instructions on the screen.
The screen will now show “Video Selfie Complete” page.
Click on submit once you finish.
If the verification was a success, your account will be unlocked and accessible to you.
Nevertheless, there have been instances when there is a error.
This error pops up after the verification. It reads: “Oops an error occurred” after the video selfie.
In such a case, follow the How To Fix The Error method mentioned above.
Method No.2: Allow access to camera
One of the main reasons the verification isn’t working could be because you haven’t allowed access.
If you haven’t allowed Instagram to access your device’s camera, you’ll get the error or a blank screen.
So make sure your Instgram has access to your camera.
How to allow camera access to Instagram:
- Open “Settings” on your device
- Scroll to find Instagram and click on it
- Enable the camera, to allow access
Force close the Instagram application after allowing camera access.
When you reopen the app, you must no longer see the error.
Why Did I Get “Confirm Your Info” On Instagram?
It is most likely that “Confirm Your Info” error popped up due to usage of third party apps.
Hence, you need to uninstall all thrid party apps from your device.
So, basically the error will disappear once you uninstall the application and reinstall after 3 days.
And if the error still pursues and asks for video verification, try using a different device such as your PC or a friends phone.
The main reason for verification is due to their party apps. If you have given your details to a third party app, Instagram locks your account. This is as a safety measure, as Instagram thinks your account has been misused.
Instgram has pretty strict guidelines.